rob.neppell.org

what happens when the bear overcomes the urge to hibernate

Author: Rob

Been a while since I worked with Jim and his gang (which was an honor and a pleasure) but SoA remains one of my favorite charities. Short version (in my own words): they coordinate donations to micro-charity projects in areas the US military is involved, with the projects being requested by our troops. Simplistic example: A sergeant in Afghanistan observes that the men from a local village are joining the Taliban and shooting at him and his guys because all their farm equipment got wrecked. Solution: buy them some farm equipment so they can (literally) pick up ploughshares as opposed to guns. Check ’em out…

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War, Peace, Philanthropy | Excellence in Philanthropy | The Philanthropy Roundtable via http://ift.tt/1M2oaCK

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Where to start? a) “factivists” ? Really? Is this the “reality-based community” all growed up? b) What’s wrong with this juxtaposition? “This week, Jeb Bush! will be fundraising in California, where he hopes to demonstrate his commitment to the sharing economy by “hailing” an Uber.” “While Silicon Valley and the rest of the country move forward, Jeb Bush is looking backwards…” c) Is Uber really the best issue the DNC has to work with right now? I seem to remember something about #LoveWinning. And a big law that had something to do with healthcare. And a historic, peace-ensuring Middle East agreement. So, they’re gonna go with picking on a company so dynamic and game-changing that I cannot go more than a day or so without hearing someone pitch some new tech idea as “The Uber of x” ? Alrighty then. d) The Democratic National Committee has established its own “grassroots” rapid response team. They keep using that word. I do not think it means what they think it means. e) Don’t any of these kids know how to play this game…?

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While Jeb Bush is in California……. | Factivists via http://ift.tt/1HuMQR8

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501st Legion Stormtrooper Walks Over 600 Miles to Comic-Con to Honor Late Wife | Nerdist via http://ift.tt/1HqNH1U

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The End and Beginning of Microsoft’s Mobile Strategy | Technossus via http://hubs.ly/y0ZSwN0

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Technossus named as a ‘Best Place to Work’ in Orange County | Technossus via http://hubs.ly/y0ZcBr0

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So kinda out of character for me to be the sensitivity police, but this irked me last night given my twitter feed was mostly dominated by (mostly asinine) tweets about the murders in Charleston. And apparently T-Mobile CEO John Legere’s reputation for fast reaction is merited.

Now, @DavidCarey who he cc’d has his description as “Protector of T-Mobile”, so he’s either in charge of getting rid of stupid stuff T-mobile has done on social media… or of getting rid of people who point out stupid stuff T-mobile has done on social media.

If you don’t hear from me after this, we’ll know which…

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Ridemakerz Makerz Me Happy

Published / by Rob

20141013_150604I’ve been known to (ab)use my social media platform to shine a spotlight on especially miserable customer service I’ve received. Today I’m happy to do the opposite and give some kudos for a truly exceptional experience.

Ridemakerz is a fun place where kids can build a car themselves, starting by picking a body and then wheels, rims, accessories, stickers and putting it all together. If you know ‘Build-a-Bear’ – same deal, but with cars instead of teddy bears.

Yesterday, my twins attended a birthday party at the Downtown Disney location and had a great time. Ryan did a Batmobile with add-on police lights; Dylan chose a Spiderman racer with working “web shooters”. All was joyous, until we got home and found that Dad and Mom had misplaced one of the “web” missiles. Much misery ensued as poor Dylan was crushed that his perfect car was no longer complete.

Seeking a replacement, this morning I checked for locations closer to me than Disney; besides the distance, that isn’t a place one gets in and out of casually. (One does not simply walk into Downtown Disney). No luck on store locations, but I noticed that Ridemakerz seemed to have an office location near my own office in Irvine. So, I did what any normal person would do: I emailed their CEO, Norman Pozez, and asked (begged) if there was any chance I could get my missing missile from that office.

A few hours later, I got an email response from Matt Elhadad, VP of Retail Operations. No, I couldn’t pick the part up in Irvine; the office actually moved to Anaheim closer to Disney. But they’d be glad to bring the part to me at my office!

And so Customer Service Manager Kim Nunley coordinated with me and soon enough, I was shaking her hand in my building lobby and receiving a new complete web-shooter kit. I offered to pay for it but she said of course not.

I can’t wait to get home tonight and be Hero Dad when I deliver the magic missing missile. And the thanks goes to the good folks at Ridemakerz. Sure, not every customer is going to happen to be within a few miles of their office so they can offer to drive stuff over (and I hope this post gets them plenty of positive attention, but doesn’t swamp them with delivery requests 🙂 ).  But I know plenty of organizations that in the same situation wouldn’t bother to help. As a Dad, I’m grateful, and as a professional, I’m impressed that they had the wisdom to see an opportunity to delight a customer and make a friend for life — and had the organizational nimbleness to execute on it.

Great job folks; I know I’ll be thinking of Ridemakerz for events and in general going forward…

spiderman_car

 

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